Refund policy

We want you to love what you ordered. If something isn't right, here's how returns work.

Eligibility Items may be returned or exchanged within 15 days of delivery, provided they are unworn, unwashed, and have all original tags attached. Swimwear and accessories are final sale for hygiene reasons.

How to start a return Email info@thehouseofloop.com with your order number and the item(s) you'd like to return. We'll confirm eligibility and send you return instructions.

Return shipping Return shipping costs are the customer's responsibility, unless the item arrived faulty or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.

Exchange or store credit If it's not the right fit, we're happy to offer an exchange or store credit within 15 days of delivery, subject to availability for exchanges. Store credit is issued once we receive and inspect your return, and doesn't expire.

Faulty or incorrect items If your item arrived damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund at no cost to you.